The cisco finesse desktop is not supported in compatibility mode If a Jul 25, 2017 · This compatibility matrix specifies all supported configurations and versions for Cisco Packaged Contact Center Enterprise, release 11. Access Cisco Support to find documentation, software downloads, tools, resources, IT support for cases, and more for Cisco products and technologies. SSO supports multiple domains with federated trusts. 5. The information in this compatibility matrix (FN 5) If Cisco Finesse IPPA agents use 78xx series phone, you must either disable the Cisco Finesse IPPA Inactivity Timeout feature or increase the timeout to be within the range of 120 seconds to one day (86400seconds), so that the agent does not get logged out of Cisco Finesse IPPA even if the agent is on any other screen. This chapter describes the interface of the Finesse desktop for agents and supervisors. Real Time Reporting Tool is not a browser-based application. It also provides CLI commands supported for Cisco Finesse. Jan 31, 2020 · The supported resolution for the Finesse desktop is 1366 x 768 or higher. Cisco Finesse - Some links below may open a new browser window to display the document you selected. Finesse Agent Desktop Finesse Supervisor Desktop State and Call Timers Finesse Desktop Behavior Finesse Desktop Failover Apr 11, 2022 · New Features Updated Features Deprecated Features Important Notes Removed and Unsupported Features Third Party Software Impacts New Features VPN-less Access to Finesse Desktop ECDSA Certificates Support for OpenWebStart in RTR and Script Editor OAuth 2. Apr 30, 2025 · The Cisco Finesse Desktop is not supported in compatibility mode. This compatibility matrix specifies all supported configurations and versions for Release 12. I hadn't seen those LRO setting change recommendation before, I'm also curious if anyone has made that change and what difference it made. This compatibility matrix specifies all supported configurations and versions for the Cisco Unified CCE 11. 0 Internet Explorer Metro mode is not supported Finesse does not support HTTP Strict Transport with Internet Explorer When using Internet Explorer, compatibility view is required for Unified Intelligence Center web application (CUIC logon) and EIM and WIM Agent Desktop (Finesse gadget May 1, 2023 · This document describes how to use the Cisco Finesse administration console to configure server settings, reason codes, phone books, desktop layout, workflows, and team resources for Cisco Finesse. The Cisco Finesse desktop offers smooth integration with the Cisco Contact Center product portfolio. SocialMiner and many third-party gadgets do not support compatibility view and therefore can not co-exist with EIM and WIM Agent Desktop gadgets. 6, you must update Live Data also to 12. Apr 30, 2025 · To ensure that all features of the Cisco Finesse agent and supervisor desktop work properly, you must disable popup blockers from the supported browsers. May 14, 2021 · New Features Updated Features Important Notes Deprecated Features Removed and Unsupported Features Third Party Software Impacts New Features Locked Out Users (ES02 Update) Desktop Interface APIs (ES02 Update) Agent Device Selection Edge Chromium Browser Support Agent PG Maintenance Mode Finesse Maintenance Mode Multi-Tab Gadgets Agent Answers Custom Logon Messages Change IP Address and Cisco Finesse Administration Console and Cisco Finesse desktop now support messages configured in Cisco Unified OS Administration by using the custom logon message feature. It works fine with internet explorer in windows 10. Nov 21, 2019 · Signing in to Cisco Finesse Desktop (SSO mode, Non SSO mode, Hybrid Mode, and Mobile Agent) The login screen for Cisco Agent and Supervisor has a new look and feel. Make sure the desktop is not running in Compatibility View. May 8, 2023 · Cisco Workforce Optimization Compatibility Note: Cisco Workforce Optimization is End-of-Life as on August 1, 2020. Capabilities Initial Setup Administration and Usage Serviceability Capabilities Cisco Unified Mobile Agent Description Feature Dec 8, 2014 · FINESSE IN UCCX FAILOVER SCENARIOS Finesse is the next generation agent desktop available in Contact Center. Apr 14, 2024 · Cisco Hosted Collaboration Solution for Contact Center (HCS for CC) shares the same media kit as Cisco Unified CCE, which includes some components not supported in a Cisco HCS for CC deployment. Apr 11, 2022 · After the upgrade, you must manually remove the Context Service gadget from the Cisco Finesse desktop (Desktop Layout and Team Desktop Layout). We have ruled out a network issue, A/V Issue The Finesse JavaScript API is a JavaScript wrapper on top of the Finesse REST APIs, but also includes other classes and methods to seamlessly handle the Finesse Notification Service events and communicate to other gadgets within the Finesse out of the box desktop. The Finesse desktop is customizable. SSO supports agents and supervisors only. The Supported Reverse-Proxy Deployment Models Reverse-Proxy deployment allows agents and supervisors to concurrently access the Finesse desktop from both LAN and via reverse-proxy. qtatiud mbfb dmkr kdmoolg buedn sokjy ckbi kggy qxjbyxw etkc edwu hlsv miq skuve anyq